In the previous chapter, we examined how taking ownership is not a matter of individual courage, but depends on whether decisions are supported and recovered by the organization. When people know that decisions will be recovered rather tha…

In the previous article, I discussed Ownership and the ability to turn judgment into output — what tends to be valued in global organizations. However, even if individuals try to demonstrate ownership, that alone rarely develops decision-m…

In global organizations, the phrase “we need more ownership” is heard frequently. Yet, when you look closely at the teams where this phrase is repeated the most, you often find the opposite problem. Information is available. Analysis has b…

When people hear the term “global talent,” they often picture someone who is fluent in English, has international experience, and possesses strong technical skills. These qualities certainly matter. However, after many years working in glo…

In global cloud support organizations, the word escalation is used almost daily. In simple terms, escalation means “raising an issue to a higher level.” In reality, however, escalation is far more than a technical handoff. From my experien…